FAQ

1. Go to the CondoApprove homepage and click Get Started or Login.

2. If you are a new institution, use Institution Admin Registration to create your institution and admin account. You will need your institution details, address, and authorized representative information.

3. If you are a lender or submitter, sign up or log in to place orders. You can then select a review type (Full, Limited, FHA, Co-op, PERS, or Single Document Review), fill in the order form, and proceed to document upload and payment.

4. After signing up, you can access Your Orders from the dashboard to track and manage your submissions.

Required documents depend on the review type you choose. After selecting a review package and completing the order form, you will be taken to a Document Upload step where you can upload PDFs by category (e.g., Master Insurance, Governing Documents). Each category may allow one or more files. You can add optional comments for the reviewer per document.

1. After placing an order and proceeding to the document upload screen, you will see categories (e.g., Master Insurance, Budget, Questionnaire).

2. Click Choose File or drag and drop PDF files into the area for each category. Only PDF format is accepted.

3. You can add optional Comments for reviewer for each file to help the reviewer understand the document.

4. When all required categories are completed, click Complete Order to submit. You can also save and return later from Your Orders if the flow allows.

5. If the reviewer requests changes, you will see feedback on the order detail page. You can upload a new version of a document and add a comment for the reviewer before submitting the re-upload.